aptProtect
At aptForm, we believe homeowners should have greater peace of mind throughout their renovation journey. That is why we introduced aptProtect — a complimentary customer assurance scheme designed to provide greater payment security and post-renovation support.
Payment Protection
Large renovation payments can feel stressful for many homeowners, especially with renovation scams becoming increasingly common over the years.
Under aptProtect, customer payments are securely held by an independent escrow platform and released progressively only after the completed works have been reviewed and approved. This creates greater transparency, accountability and confidence throughout the renovation process — so homeowners can focus on looking forward to their new home with peace of mind.
Post-Service Professional Assessment
For many renovation firms, support ends once the home is handed over. aptProtect is designed to continue supporting homeowners even after completion.
All aptForm customers will receive access to a Priority WhatsApp support line for faster assistance. Our team will first assess the situation remotely, and when required, arrange for a technician to inspect the issue within 24 hours and provide professional advice on the next steps.